MarkSay — Support
Questions, bugs, or something that does not look right? Email support@ebtechnologies.net.
It helps to include your macOS version, whether you were in source, split, or preview mode, and what happened instead of what you expected. If it involves an assistant, say which one and whether Agent Access was enabled.
Common questions
My assistant cannot connect. Check MarkSay is running and that Agent Access ▸ Enable Agent Access is ticked. The port changes every time MarkSay starts, so use Copy Connection Information again after a restart. Full instructions are in the app under Agent Access ▸ Set Up Agent…, and there is a summary here.
It connected, then stopped. The token was rotated, or MarkSay restarted on a new port. Copy the connection information again.
My assistant can read but not edit. That is MarkSay Agent, the one-time unlock. Start the 14-day trial from MarkSay ▸ Start Agent Trial…, or buy it from the same menu. Reading is always free.
It will not open a file I asked for. Opening by path is limited to folders you have granted in File ▸ Grant Folder Access…. Grants are listed and revocable in File ▸ Authorized Folders….
Images in my document are not showing. Images stored alongside the document work as-is. Images loaded from the web are off by default and enabled under View ▸ Load Remote Images — deliberately, because loading one tells that server you opened the document.
My trial ran out. It runs once and cannot be restarted. Everything you wrote during it is an ordinary Markdown file and stays yours; only assistant-driven editing stops.
Refunds
MarkSay Agent is sold through the Mac App Store, so refunds are handled by Apple at reportaproblem.apple.com. Email us anyway if something went wrong — we would rather fix it.